Eligibility window
Most eligible products can be requested for return within the period shown with the order. The product must meet the condition and category requirements below.
RETURN POLICY
The conditions, without the fine-print maze.
Understand time limits, product condition, exclusions, inspections and refund timing before you request a return.
PLAIN-LANGUAGE SUMMARY
This page explains the operating policy in practical language. Contact customer care if you need help applying it to an order.
Condition
Return the correct item with its serial number, accessories, manuals, promotional items and suitable packaging. Remove personal accounts and back up data first.
Common exclusions
Opened hygiene products, activated software, personalised items, consumables and products damaged after delivery may be ineligible unless faulty.
Inspection and refund
A pickup does not itself approve a refund. After inspection, approved refunds are issued to the original payment route or the applicable order payment method.